Return & Refund Policy

We hope you love every product from Laurogelleronline.shop, but if something doesn’t work for you, we’ll make it right.
1. Return Eligibility
Returns accepted within 30 days of delivery.
Items must be unused and in original condition.
Opened skincare or makeup items cannot be returned unless damaged or defective.
2. Process
To request a return, email support@Laurogelleronline.shop with your order number and reason.
Our team will reply within 1–2 business days.

3. Refunds
Once we receive your return, refunds are issued within 5–7 business days to the original payment method.

4. Damaged or Defective Items
If an item arrives damaged, contact us immediately with photos — we’ll replace or refund it.

5. Exchanges
We offer exchanges for shades, tones, or products of equal value, depending on stock availability.